Hospitals, Clinics, Labs & Pharmacy
Voice, SMS, chat and email agents that book, remind, support, follow up and collect, across appointments, diagnostics, care continuity and billing, in English, Spanish and your patients’ own language, with no added headcount.
THE PATIENT JOURNEY, AUTOMATED
Acquire
Capture inbound appointment requests 24/7, qualify new patients, recover missed calls
Convert
Book and confirm appointments, cut no-shows, complete pre-visit intake
Retain & Expand
Share results, drive recalls and follow-ups, route feedback, refill pharmacy
Collect
Explain bills, chase payments, follow up on prior-auth and claims
40-60%
fewer no-shows with AI appointment reminders
85%+
of routine inbound calls deflected to self-service
10x
higher conversion when leads get a 5-minute response
22%
fewer 30-day readmissions with AI follow-up (JAMA 2025)
ACROSS THE PATIENT JOURNEY
Every patient conversation, handled.
From the first inquiry to the final bill, deploy AI employees wherever conversations drive access, adherence and revenue, on voice, SMS, chat and email, with clinicians always in the loop.
OMNICHANNEL, WITH SHARED MEMORY
One AI employee across every channel.
Voice, SMS, chat and email, backed by a single memory of each patient, so context carries across every conversation and no one has to repeat themselves.
Voice
Inbound and outbound calls that sound human, in English, Spanish and 20+ languages, on your existing telephony.
SMS / text
Reminders, results, payment links and two-way support by text, the channel patients actually read.
Live chat
On-site and in-app chat that books, answers and captures new patients around the clock.
Appointment confirmations, results and follow-ups, tied into the same patient memory.
HIPAA compliant
TCPA compliant
Clinician escalation built in
Consent + full audit trail
India-ready (ABDM/DPDP)
Questions healthcare teams ask
Does it speak Spanish and other languages?
Yes. Agents handle English, Spanish and 20+ languages, and switch mid-conversation, which lifts booking and show rates. Hindi and other languages are supported for global teams too.
How fast can we go live?
Days, not months. 8loop sits on top of your existing telephony, EHR, LIS and scheduling systems, with no rip-and-replace.
Is it compliant, and is it safe clinically?
Flows respect HIPAA and TCPA in the US, with consent, recordings and audit trails, and any critical clinical content is escalated to your clinicians, never handled by AI alone. They extend to India’s ABDM and DPDP rules when you operate there.
Will it replace my staff?
No. It handles the high-volume, repetitive conversations, booking, reminders, results and billing, and hands clinical or sensitive cases to your people with full context.
What does it integrate with?
Your telephony, EHR, LIS, scheduling, pharmacy and billing stack. If your team uses it, the AI employee can too.
SEE IT ON YOUR OWN QUEUE
Put an AI employee on your busiest patient queue.
Bring one high-volume workflow, appointment booking, reminders, results delivery or billing follow-up. We will show you an AI employee handling it live, in your languages, on your stack.
