8loop vs Greylabs
Greylabs built its name on speech analytics — 100% call audit for BFSI. 8loop runs the conversations themselves, across voice, chat, email and WhatsApp, and scores every one as it goes.
Sample call
English → Hindi, mid-call
One AI employee across voice, chat, email & WhatsApp
Voice
Chat
Runs and scores every conversation · human-in-the-loop QA
WHY TEAMS SWITCH
Why teams choose 8loop over Greylabs
Runs the calls, not just the reports
Analytics tells you what went wrong yesterday. 8loop runs the conversation, scores it, and fixes the next one — same system, same day.
Four channels, one employee
Voice, chat, email and WhatsApp with one shared memory. Greylabs sells voice agents and analytics — no chat or WhatsApp product listed.
Proven where it’s hardest — in production
Oro and Equentis publish their numbers with us, by name. Greylabs’ calling agents are the newer layer on an analytics-first business.
PROOF & IMPACT
Real production numbers, with our customers’ names on them.
No benchmarks, no projections. Every number below comes from a live deployment the customer agreed to publish.
Lending
15.5×
productivity per rep (their goal was 10×)
70% lower cost per conversion
3× more customers reached daily
+30 to 40% CSAT
Oro Money
“We wanted our top callers to be 10× more productive.” — Parth & Rakesh, Co-founders
Wealth advisory
30,018
dormant leads worked in 18 calling days
15,662 connected — same quality on day 18 as day 1
817 warm leads handed to advisors, pre-briefed
~11 agents’ output at ~70% lower cost
Equentis
“It’s changed how we think about outreach.” — Harsh Koli, Head of Quality Management
HOW IT WORKS
Brief it like a hire. Live in two weeks.
01
Brief it like a hire
8loop starts pre-loaded with your CRM history, your best agents’ playbooks and your SOPs. It never starts from zero.
02
Works with the cloud telephony you already run — Exotel, Ozonetel, Knowlarity, Five9 and more — plus your CRM, with SSO and role-based access. Nothing to rebuild.
03
Live in two weeks, scored from day one
One use case, two weeks, no long-term commitment. Every conversation is run and QA’d from day one. Results in 14 days — or we haven’t done our job.
SIDE BY SIDE
How 8loop and Greylabs compare
Based on publicly available information as of July 2026.
Runs calls autonomously
Yes
Yes — newer product line¹
Scores / QAs every call
Yes — QA built into the same system that runs the conversation
Yes — 100% call-audit coverage is their core strength
Channels
Voice, chat, email, WhatsApp
Voice; email (analytics only) — no chat or WhatsApp product listed
Languages
All 22 scheduled Indian languages + English, with mid-call switching
Hindi, English, Hinglish (per their site, July 2026)
Customer memory across channels
One shared memory across all four channels
Not publicly described
Self-learning system
Learns from every scored conversation
Agents described as learning (per their site)
Telephony integrations
Your existing cloud telephony — Exotel, Ozonetel, Knowlarity, Five9 and more
“Native connectivity” claimed; no vendors named
Go-live
2 weeks, pilot-first, no lock-in
2–4 weeks (per their site)
¹ Greylabs has marketed Voice AI Agents since their Oct 2025 Series A; at Axis Max Life the calling agent was “being implemented” per their July 2026 announcement.
FAQ
Questions teams ask
Isn’t Greylabs doing voice AI now, too?
Yes. Since their Series A, Greylabs markets autonomous voice agents alongside their analytics suite. The difference is track record and breadth: 8loop has been running conversations in production across four channels with named, published results, while Greylabs’ calling agents are the newer layer on an analytics business.
Does 8loop do analytics and QA like Greylabs?
Can I see it on my own calls?
How fast can we go live?
What does 8loop plug into?
What languages does 8loop support?
Is it fully autonomous?
See 8loop on your own calls
Book a 2-week pilot on one use case — no long-term commitment. Run it head-to-head against your current vendor if you like: same leads, same window. Or hear an 8loop employee live.
Comparison based on publicly available information as of July 2026. Greylabs is a trademark of its respective owner, used here for identification and comparison only. Details may change — see their website for current information.
