Retail & Commercial Banking
Voice, SMS, chat and email agents that qualify, onboard, service, protect and collect, across every account, card and deposit, in English, Spanish and your customers’ own language, with no added headcount.
THE BANKING JOURNEY, AUTOMATED
Acquire
Qualify leads, book branch visits, revive dormant accounts
Convert
Activate accounts and cards, complete KYC, drive first use
Retain & Expand
Service, cross-sell, protect from fraud, reactivate
Collect
Cure card and overdraft dues early, capture promises to pay
50%
of call volume is routine self-service, contained by AI
35%
of issued cards never get activated. 8loop changes that
45%
fewer no-shows on branch and banker appointments
25%+
higher recovery on early-stage card and overdraft dues
ACROSS THE BANKING JOURNEY
Every banking conversation, handled.
From the first inquiry to the final dollar collected, deploy AI employees wherever conversations drive outcomes, on voice, SMS, chat and email.
OMNICHANNEL, WITH SHARED MEMORY
One AI employee across every channel.
Voice, SMS, chat and email, backed by a single memory of each customer, so context carries across every conversation and no one has to repeat themselves.
Voice
Inbound and outbound calls that sound human, in English, Spanish and 20+ languages, on your existing cloud telephony.
SMS / text
Reminders, document requests, payment links and two-way support by text, the channel customers actually read.
Live chat
On-site and in-app chat that resolves, deflects and captures leads around the clock.
Formal confirmations, statements and follow-ups, tied into the same customer memory.
TCPA & FDCPA compliant
Reg E & Reg Z aware
KYC / CIP verification
Consent + full audit trail
India-ready (RBI/DPDP)
Questions banking teams ask
Does it speak Spanish and other languages?
Yes. Agents handle English, Spanish and 20+ languages, and switch mid-conversation, which lifts answer and containment rates. Hindi and other languages are supported for global teams too.
How fast can we go live?
Days, not months. 8loop sits on top of your existing cloud telephony, CRM and core systems, with no rip-and-replace.
Is it compliant?
Flows respect TCPA, FDCPA and Reg E in the US, with prior express written consent, calling-hour windows, DNC scrubbing, recordings and full audit trails, and they extend to India’s RBI and DPDP rules when you operate there.
Will it replace my team?
No. It handles the high-volume, repetitive conversations and hands complex or sensitive cases to your people with full context.
What does it integrate with?
Your dialer, CRM, core banking, card management, collections and payment stack. If your team uses it, the AI employee can too.
SEE IT ON YOUR OWN QUEUE
Put an AI employee on your busiest banking queue.
Bring one high-volume banking workflow. We will show you an AI employee handling it live, in your languages, on your stack.
