8loop vs Fundamento
Fundamento builds AI agents for lenders, on voice and WhatsApp. 8loop is one AI employee across voice, chat, email and WhatsApp — running the whole customer journey, with results our customers put their names on.
Sample call
English → Hindi, mid-call
One AI employee across voice, chat, email & WhatsApp
Voice
Chat
Runs and scores every conversation · human-in-the-loop QA
WHY TEAMS SWITCH
Why teams choose 8loop over Fundamento
Results with names on them
Fundamento publishes “up to X%” aggregates. Our customers publish their actual numbers, with their names and their words — Oro’s 15.5× per rep, Equentis’ 30,018-lead campaign.
Four channels, not two
One employee across voice, chat, email and WhatsApp with one shared memory — not voice + WhatsApp with the rest to come.
Every conversation scored, not just routed
Fundamento’s Signal OS decides the next best action. 8loop also QAs every conversation it runs — quality is measured, not assumed.
PROOF & IMPACT
Real production numbers, with our customers’ names on them.
No benchmarks, no projections. Every number below comes from a live deployment the customer agreed to publish.
Lending
15.5×
productivity per rep (their goal was 10×)
70% lower cost per conversion
3× more customers reached daily
+30 to 40% CSAT
Oro Money
“We wanted our top callers to be 10× more productive.” — Parth & Rakesh, Co-founders
Wealth advisory
30,018
dormant leads worked in 18 calling days
15,662 connected — same quality on day 18 as day 1
817 warm leads handed to advisors, pre-briefed
~11 agents’ output at ~70% lower cost
Equentis
“It’s changed how we think about outreach.” — Harsh Koli, Head of Quality Management
HOW IT WORKS
Brief it like a hire. Live in two weeks.
01
Brief it like a hire
8loop starts pre-loaded with your CRM history, your best agents’ playbooks and your SOPs. It never starts from zero.
02
Plug into your stack
Works with the cloud telephony you already run — Exotel, Ozonetel, Knowlarity, Five9 and more — plus your CRM, with SSO and role-based access. Nothing to rebuild.
03
Live in two weeks, scored from day one
One use case, two weeks, no long-term commitment. Every conversation is run and QA’d from day one. Results in 14 days — or we haven’t done our job.
SIDE BY SIDE
How 8loop and Fundamento compare
Based on publicly available information as of July 2026.
Channels
Voice, chat, email, WhatsApp
Voice + WhatsApp (per their site, July 2026)
Languages
All 22 scheduled Indian languages + English, with mid-call switching
30+ languages (per their site); no public claim of mid-call switching
Scores / QAs every call
Yes — built into the same system that runs the conversation
No QA or call-scoring product listed publicly; their Signal OS is described as next-best-action orchestration, not QA
Runs calls autonomously
Yes
Yes — with RM handoff (per their site)
Customer memory across channels
One shared memory across all four channels
Claims a “continuously evolving customer profile” (per their site); cross-channel detail not published
Self-learning system
Learns from every scored conversation
Markets “continuously learning” journeys; mechanism not published
Published results
Named customers, attributed metrics, direct quotes
Names enterprise BFSI customers; results published as “up to X%” aggregates (per their site)
Scope
Full CX journey — sales, support, collections — BFSI-first, runs across industries
Positioned for lenders and insurers (per their site, July 2026)
Telephony integrations
Your existing cloud telephony — Exotel, Ozonetel, Knowlarity, Five9 and more
None named publicly
Go-live
2 weeks, pilot-first, no lock-in
Not stated; markets “zero-friction deployment”
FAQ
Questions teams ask
How is 8loop different from Fundamento?
Three ways. Channels: four versus voice + WhatsApp. Scope: Fundamento builds for lenders and insurers; 8loop runs full customer journeys across industries. Proof: our customers publish their numbers with their names on them — Fundamento’s public results are “up to X%” aggregates.
Does Fundamento score calls like 8loop does?
Can I see it on my own calls?
How fast can we go live?
What does 8loop plug into?
What languages does 8loop support?
Is it fully autonomous?
See 8loop on your own calls
Book a 2-week pilot on one use case — no long-term commitment. Run it head-to-head against your current vendor if you like: same leads, same window. Or hear an 8loop employee live.
Comparison based on publicly available information as of July 2026. Fundamento is a trademark of its respective owner, used here for identification and comparison only. Details may change — see their website for current information.
